Refund Policy

Refunds Policy

How Will I Receive the Refund for My Canceled or Returned Product?

• For prepaid orders, refunds will be credited to your original payment method (bank account, credit/debit card, etc.) within 7 business days.
• For Cash on Delivery (COD) orders, customers must provide bank details to receive the refund.

How Long Does It Take to Receive a Refund?

• Cancelled orders: Refunds will be processed within 7 business days.
• Returns: Refunds will be issued after the returned product has been received at our warehouse and successfully passed the quality check. This process can take up to 2 weeks after the return has been picked up.

Cancellations Policy

You can cancel an order through the CANCEL button on the order details page under the My Account section. Simply provide a reason for cancellation, and we will take care of the rest.

Note:
Purpcosmetics reserves the right to cancel any order without prior confirmation and may verify the order before shipping. This verification may include obtaining verbal or written confirmation from you.
Orders can only be canceled while the status is “Ready to Ship”.