Return Policy

Returns Policy

What We Will Do Together:

1. Step 1 –
   If you’ve received a wrong or expired product, you can raise a return or replacement request within 7 days from the delivery date. Please submit your request with your order and contact details [here] or use the Chat option.
   In the case of damaged or missing product(s), please raise a return request within 2 days from the date of delivery.
2. Step 2 –
   We will review your return request within 2 working days.
3. Step 3 –
   Once reviewed, we will arrange for our courier partner to pick up the product(s).
4. Step 4 –
   If reverse pick-up is not available at your location, you will need to self-ship the product via a reliable courier partner. We will reimburse the shipping charges to your PayTM Wallet.
5. Step 5 –
   After receiving your product(s), we will inspect it against the claim and proceed with a replacement or refund. Please note that the replacement will depend on the availability of stock.

Conditions for Returns/Replacement

You are eligible for a return or replacement under the following conditions:

• Wrong product delivered
• Expired product delivered
• Damaged product delivered (physical damage or tampered packaging)
• Incomplete order (missing products)

Conditions Where Return/Replacement Requests Will Not Be Accepted

We cannot accept returns or replacement requests under these conditions:

• Opened, used, or altered products
• Original packaging (mono cartons, labels, etc.) is missing
• Return/replacement request raised after 5 days from the delivery date
• Damaged/missing product reported after 2 days from the delivery date

How Returns Are Processed

Once you initiate a return request, we will organize the pickup within 5-7 business days. The returned product will be inspected at our warehouse by our quality control team. After passing the quality check, we will proceed with your refund or replacement.